Susanne Tedrick currently works as a cloud computing technical trainer at Microsoft. In her work, Susanne delivers skills-based, outcome-driven training on the Azure platform for some of Microsoft's leading enterprise clients. Susanne is a Microsoft Certified Educator, Trainer and Azure Solutions Architect. She is committed to increasing diversity, equity, and inclusion (DEI) in the tech industry.  She is the co-author of Innovating for Diversity: Lessons from Top Companies that are Disrupting Old Practices to Achieve Inclusivity, Equity and Business Success (Wiley, 2023) author of the critically acclaimed Women of Color in Tech: A Blueprint for Inspiring and Mentoring the Next Generation of Technology Innovators (Wiley, 2020).   Roads are likely to buckle and fail if they cannot handle a growing number of motorists. In online terms, more and more remote IT workers, fueled by the global pandemic, are finding they lack in-house skills to handle more than half of their current operational tasks. Even more important, this deficiency is making it difficult for employers to build and maintain resilient and secure clouds and other technological services. Here's what business leaders, C-suite executives, and HR, can do to bridge this gap and keep their own "roads" from buckling and failing. Recommendations [...]